Contact Railroad Medicare


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Provider Contact Center: 1-888-355-9165

Call the Provider Contact Center (PCC) to speak with representatives in Customer Service, Provider Enrollment, Electronic Data Interchange, eServices and Telephone Reopenings.

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

TTY: Call 877-715-6397

For more information about the PCC, please go to the "Provider Call Center Phone Options" section of our Customer Service page .

Interactive Voice Response (IVR): 1-877-288-7600

Use the IVR to request routine claim status, beneficiary eligibility, and payment information and to request a duplicate remittance advice.

The IVR is available to provide this information Monday through Friday, from 7:00 a.m. to 11:00 p.m. ET. General information is available through the IVR 24/7.

For more information about the IVR, please go to the "Using the Railroad Medicare IVR" section of our Customer Service page .

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Email Us

Use our contact form to submit general inquiries or to provide feedback on our website. For security reasons please do not submit requests involving PHI/PII with this form.

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General Correspondence

Please submit general correspondence to:

Fax:
803-264-9844

US Mail:
Palmetto GBA Railroad Medicare
P.O. Box 10066
Augusta, GA 30999

FedEx, USPS, Certified Mail:
Palmetto GBA Railroad Medicare
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30999

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Contact Palmetto GBA Departments

For information on contacting a specific department by phone, email, fax, or for instructions on submitting documentation by mail, please select a department:

Additional Questions?

  • You can find direct answers to your technical questions by visiting our  Site Help  page
  • Need to contact another Medicare department on this site? Go to our  Site Contact  page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's  Technical Assistance

Feedback to the Railroad Retirement Board (RRB)

If you would like to send any feedback to the RRB regarding your experience with Palmetto GBA, please direct your comments to:  RRBMedicarecommunications@rrb.gov  .

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Do you have website feedback?  Contact  our Webmaster.





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Last Updated: 10/05/2021