{"DID":"crit1a4b5d","Sites":"Railroad Medicare","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit23bc4e","Sites":"Railroad Medicare","Start Date":"03-20-2024 08:21","End Date":"03-31-2024 08:21","Content":"Join us for Spring Tour 2024: Columbia S.C. on April 2, 2024.","URL":"https://web.cvent.com/event/742e000a-81da-44bb-a8b9-e63fa849446c/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit2d1231","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3c53c3","Sites":"Railroad Medicare","Start Date":"02-26-2023 06:00","End Date":"02-28-2023 13:15","Content":"Railroad Medicare: Provider Enrollment, Electronic Data Interchange Basics Webinar: February 28, 2023, 1PM EST","URL":"https://event.on24.com/wcc/r/4108960/0EE03B2682B0A66F61916D8691AA1A00","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3caa43","Sites":"Railroad Medicare","Start Date":"12-23-2024 13:09","End Date":"12-25-2024 18:30","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas holidays.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3d3234","Sites":"Railroad Medicare","Start Date":"05-27-2022 13:36","End Date":"05-30-2022 21:36","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed Monday, May 30, 2022, in observance of Memorial Day","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit4d5bec","Sites":"Railroad Medicare","Start Date":"01-03-2024 14:43","End Date":"01-06-2024 14:43","Content":"Due to a system issue identified January 3, 2024, payments dated January 4 and January 5, 2024, will be delayed. Claims and payments originally scheduled for payment these days will now be paid January 8, 2024.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit5aba12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-19-2025 09:47","End Date":"05-19-2025 14:00","Content":"Alert - eServices Claim status currently may be unavailable. We will remove this message once the issue is resolved.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critd13a1b","Sites":"Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd334c4","Sites":"Railroad Medicare","Start Date":"01-14-2025 08:12","End Date":"01-20-2025 19:00","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, January 20, 2025, in observance of the Martin Luther King Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite321e5","Sites":"Railroad Medicare","Start Date":"01-21-2025 14:26","End Date":"01-23-2025 17:30","Content":"Call volume may be higher than normal due to inclement weather. To get faster service, please use our self-service tools available on our website and IVR.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crite35ca3","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"02-16-2024 14:21","End Date":"02-16-2024 16:30","Content":"The Palmetto GBA RRB SMAC Provider Contact Center (PCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

Contact Railroad Medicare MSP

Published 10/05/2021

Call 888-355-9165, select Option 5 for Customer Service

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

TTY: Call 877-715-6397

Submit Documentation

You can submit your completed forms and documentation to:

Fax: (803) 382-2414

US Mail:
Palmetto GBA Railroad Medicare
Medicare Secondary Payer
P.O. Box 10066
Augusta, GA 30999-0001

FedEx, USPS, Certified Mail:
Palmetto GBA Railroad Medicare
Medicare Secondary Payer
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30909

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.

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