Contact Appeals

Self-Service

eServices
Our eServices portal allows you to submit online Redetermination and Reopening: Simple Claim Correction requests and to receive eDelivery of Appeals Decision Letters into your eServices Messages inbox.

Call 888-355-9165, select Option 5 for Customer Service

For questions about denied claims or how to submit an appeal

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

Telephone Reopenings

Some denials can be adjusted via telephone reopening (restrictions apply.)  To request a claim reopening by telephone:

Call 888-355-9165, select Option 4 for Telephone Reopenings

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

Submit Documentation

If you are unable to submit your appeals via our  eServices portal , please submit your completed  appeals forms and documentation using one of the methods noted below:

Fax: (803) 462-2218

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.