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{"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit13ddca","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"01-17-2025 10:44","End Date":"01-17-2025 12:15","Content":"Palmetto GBA's online chat will be unavailable today between 12:00 pm and 12:15 pm EST. We will remove this banner once service has been restored.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit21b2a2","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"01-29-2025 16:30","End Date":"02-01-2025 16:30","Content":"Our Call Center wait times are longer than expected due to high call volume. Please note, claim status is available through the IVR, eServices portal or by chatting with us.","URL":"","Target":null,"Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crit242d33","Sites":"JMHHH","Start Date":"11-06-2024 13:12","End Date":"11-06-2024 14:12","Content":"Important Notice: Palmetto GBA is currently experiencing longer than normal Medicare enrollment application processing times. We are actively working to return to our standard processing times, and we regret any inconvenience this may cause. To monitor the progress of your application, please use the Provider Enrollment Application Status Lookup tool on our website.","URL":"https://www.palmettogba.com/internet/PCIDN.nsf/R?OpenAgent&DID=BBHR3825&url=yes&v3=yes","Target":"_blank","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit2cab1b","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"12-11-2024 12:04","End Date":"12-13-2024 16:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for an eight-hour training on Friday, December 13, 2024. Please note that the webchat feature will be unavailable at this time.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaeb1b1","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"02-25-2025 09:52","End Date":"02-28-2025 12:55","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, February 28, 2025. Please note that the webchat feature will be unavailable at this time.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critb315ca","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"12-20-2024 15:59","End Date":"12-25-2024 18:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas holidays.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critc4424a","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"01-08-2025 11:35","End Date":"01-10-2025 08:00","Content":"Thursday, January 9, 2025, has been declared as day of mourning in the loss of President James Earl Carter, Jr. As a result, no Medicare payments will be issued for Thursday, January 9, 2025. Payments will resume Friday, January 10, 2025.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critc5c3e3","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"02-12-2025 16:09","End Date":"02-14-2025 12:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, February 14, 2025. Please note that the webchat feature will be unavailable at this time.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd25353","Sites":"JMHHH","Start Date":"10-28-2024 17:02","End Date":"11-12-2024 17:02","Content":"Registration is now open for the Autumn Run Education Tour. ","URL":"https://www.palmettogba.com/palmetto/jmhhh.nsf/DID/7CNDSGJ7KX","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd2a2d5","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"11-25-2024 09:56","End Date":"11-29-2024 18:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed Thursday, November 28, 2024, and Friday, November 29, 2024, in observance of the Thanksgiving holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd33e12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"02-20-2025 16:51","End Date":"02-24-2025 08:00","Content":"Due to scheduled maintenance, the eServices portal will be unavailable on Sunday, 2/23/25, from 10:00AM ET to 10:00PM ET.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critd5a3b2","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"12-26-2024 08:32","End Date":"01-01-2025 17:30","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed Wednesday, January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdd335b","Sites":"JMA^JMHHH","Start Date":"06-28-2024 10:47","End Date":"07-01-2024 17:30","Content":"Due to a system delay in processing the Periodic Interim Payment (PIP) and pass-through bi-weekly payments, S.C. and home health and hospice providers scheduled to receive payments on June 28, 2024, will be paid on Monday, July 1, 2024. We apologize for the inconvenience. If you should have questions, please contact us at 855-696-0705 or utilize eServices portal to monitor your payment","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"criteb5522","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"01-14-2025 08:14","End Date":"01-20-2025 19:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed on Monday, January 20, 2025, in observance of the Martin Luther King, Jr. Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}

Video Education

Published 01/06/2025

Select a video to view.

Video	Description	Information
	eServices: Forms & Secure Messaging Video This video provides information on secure submission of forms over the internet.	Date Published: Nov. 5, 2018 Length: 4:23
	eServices: Registration Video This video provides an overview of the eServices online provider portal. It focuses on the functions of eServices, how to register, and the role of the provider administrator.	Date Published: Dec. 27, 2017 Length: 6:47 Transcript (PDF)
	eServices eReview: eUtilization and eAudit Video This video demonstrates two eService features: Electronic Utilization (eUtilization) reports: shows rendering and ordering/referring providers when and by whom their NPI is being used for billing Medicare services Electronic Audits (eAudits): access personal audit results for claims which have been chosen for Complex Medical Review by various Medicare review contractors	Date Published: Sept. 6, 2017 Length: 1:09 Transcript (PDF)
	eServices: Learn More About eCBR Video Palmetto GBA uses electronic Comparative Billing Reports (eCBRs) as an educational tool for providers to use in order to provide insight into your billing patterns and utilization of services compared to your peers. You can then use this information to conduct a self-audit to ensure you are in compliance with the Medicare regulations and prevent improper claims submission.	Date Published: Jan. 27, 2017 Length: 1:04 Transcript (PDF)
	Home Health eServices User Guide and Checklist for Pre-Claim Review Video This video gives an overview of the Home Health Pre-Claim Review eServices User Guide and Checklist and how to access it on the Palmetto GBA website.	Date Published: Dec. 19, 2016 Length: 1:16 Transcript (PDF)
	eServices: Manage your Medicare information! Looking for a faster way to manage your Medicare information? Consider eServices! Whether you are interested submitting appeals, voluntary refunds or checking eligibility, eServices has something for everyone!	Date Published: Dec. 2, 2016 Length: 1:47 Transcript (PDF)
	Submitting a Home Health Pre-Claim Review Request This video details the home health agency documentation requirements to meet home health medical necessity and skill needed in relation to the Pre-Claim Review demonstration.	Date Published: Oct. 17, 2016 Length: 30:38 Transcript (PDF)
	Home Health Certifying Physician Documentation This video explains the certifying physician's role in the home health Pre-Claim Review demonstration. From face-to-face clinical encounter documentation to the home health plan of care.	Date Published: Oct. 17, 2016 Length: 30:37 Transcript (PDF)
	Pre-Claim Review Demonstration for Home Health Services Video This video gives an overview of the home health Pre-Claim Review Demonstration including the elements required in a submittal request, the various ways to submit and the types of decisions that may be received.	Date Published: Oct. 11, 2016 Length: 24:55
	Credit Balance: Submitting the Quarterly Report This video is designed to assist home health and hospice financial officers with completing and submitting the CMS-838 Credit Balance Report.	Date Published: June 17, 2016 Length: 36:11
	Hospice Continuous Home Care Utilization This video instructs Hospice providers on the factors to consider when determining utilization for a Medicare beneficiary in hospice continuous home care.	Date Published: May 3, 2016 Length: 6:13 Transcript (PDF)
	Hospice Notice of Election (NOE) Process This video instructs hospice providers about the Medicare requirement for the timely submission of a Notice of Election (NOE). It includes the effect of an untimely submission and the steps to request an exception for a late NOE.	Date Published: Apr. 21, 2015 Length: 4:52 Transcript (PDF)
	Daily Insulin Admin for Home Health Patients This video instrucs home health providers about the Medicare documentation requirements for admissions for insulin administration.	Date Published: Mar. 26, 2015 Length: 5:44 Transcript (PDF)
	Hospice General Inpatient Care (GIP) This video instructs hospice providers on the factors to consider when determining an appropriate length of stay for a Medicare beneficiary in hospice General Inpatient Care (GIP).	Date Published: Feb. 25, 2015 Length: 5:10 Transcript (PDF)
	Home Health Face-to-Face This is the first video in the Palmetto GBA Health Information Supply Chain (HISC) Series. This video focuses on the services with the highest billing and documentation errors for home health patients.	Date Published: Feb. 25, 2015 Length: 4:18 Transcript (PDF)

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