Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.

IVR Conversion Tool



This IVR conversion tool was created to assist providers in entering the PTAN, beneficiary's Medicare number or name into the IVR. In the fields below, simply type in the PTAN, Medicare number or the first six letters of the beneficiary’s last name exactly as they appear (including the #) in the corresponding box below. Then, press the translate button and the tool will automatically convert the information entered into the numbers/characters that are required by the IVR

Be sure to write down the conversion numbers before calling the IVR. Keep it prominent for future IVR calls.

Tip: Using a speakerphone when in the IVR can interfere with using the various functions.

PTAN Number Converter

IVR Converted Value:

Medicare Number Converter

IVR Converted Value:

Beneficiary Name Converter

IVR Converted Value:

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