Events and Education



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Palmetto GBA Education Events

Welcome to Palmetto GBA’s Learning and Education web page. The Provider Outreach and Education department (POE) educates providers and their staff regarding the fundamentals of the Medicare program, national and local policies, procedures, new Medicare initiatives, significant changes to the Medicare program, and issues identified through data analysis.

Palmetto GBA offers education to providers through online, teleconference, or live and in-person events.


Providers may participate in live prescheduled webcasts where they are afforded the opportunity to interact with the instructor through a dedicated chat box within the webcast application. Live webcasts are often recorded to allow providers to listen to a playback. Other webcasts, in the Webcast Library, are pre-recorded to allow providers to view and listen to the webcast on their own schedule.

Self-Paced Computer-Based Learning

Self-paced computer based learning sessions allow providers to use their computers to access education on specific topics. Some of the computer based training includes pre- and post-test questions to test a user’s knowledge before and after each session.

Ask-the-Contractor  (ACT) Conference Calls

ACT calls are held at least quarterly and offer the provider community live interaction through a teleconference line to ask questions. These calls are designed to present specific topics, and providers can submit questions prior to the call using the Submit a Question for the Ask the Contractor Teleconference (ACT) form (PDF, 62 KB).

Live In-Person

Live, in-person education is provided from time to time, and will have specific topics based on data analysis. Some of these events are based upon speaker requests from various organizations.

Note: Speaker requests received from individual providers are handled as a webcast or teleconference.

Focused Training

Focused training is offered to providers as needed by way of teleconference or webcast. Providers are encouraged to use the self-paced learning opportunities prior to requesting education. If individual education is needed, providers may complete and submit the Request an Education Session form (PDF, 102 KB).


Palmetto GBA also partners with a number of entities to assist in sharing important Medicare education and to host and notify the provider community of upcoming educational opportunities. For speaker requests, the Request a Speaker form (PDF, 69 KB) must be completed and submitted for consideration. Requestors will be contacted by a member of Palmetto GBA’s Outreach and Education team to discuss the specifics and advise as to whether or not a speaker can be provided.

Events and Education Articles

Billing for Denial of Hospice Room and Board ChargesNotice of Election (NOE - TOB 8XA) Billing Job AidHospice Caps Job AidCommon Provider Contact Center (PCC) Inquiries Job AidHospice Notice of Change of Ownership (TOB 8XE) Billing Job AidNotice of Election (NOE) Timely Filing and Exceptional Circumstance GuidelinesAdvance Beneficiary Notice of Noncoverage and Expedited Determination Hospice GuidelinesHome Health and Hospice Provider Outreach and Education RepresentativesHospice Change of OwnershipHome Health Transfers: Key PointsHome Health and Hospice Adjustments or CancelsHospice Billing Codes Job AidNotice of Termination/Revocation of Election (TOB 8XB) Job Aid1099 Taxable Income CalculationsIndividual & Roster Billing for Influenza & Pneumococcal Pneumonia Vaccines Job AidNavigating Palmetto GBA's Event Registration PortalHospice Discharge and Revocations ChartHospice Billing When a Notice of Election (NOE) was Filed Untimely Job AidSection 935 Overpayment Recoupment ProcessJurisdiction M (JM) Home Health and Hospice (HHH) Ask the Contractor (ACT) Teleconference Minutes: April 14, 2020Hospice Transfer RequirementsJurisdiction M (JM) Home Health and Hospice (HHH) Ask the Contractor (ACT) Teleconference Minutes: January 12, 2021How to Prevent Denials Related to Physician CertificationNotice of Cancellation (TOB 8XD) Billing Job AidHospice Notice of Election (NOE) Exception ExamplesCost Report Status ToolBasics of Provider Level Balance (PLB) Reason Codes ModuleAppeals Timeliness CalculatorAppeals Status ToolWhat is My Appeal Status? ModuleAppeals and Clerical Error Reopenings ModuleAppeals Overview for Providers ModuleMedical Review Program and Targeted Probe and Educate HandoutMedicare Made EasyCertification of Terminal Illness for the Medicare Hospice Benefit ModuleRefunds and Overpayment ModuleLimitations on the Recoupment of Medicare Overpayments ModuleHospice Basics Training ModulesRCD Selection Choice OverviewSatisfying an Overpayment Through Offset ModuleEducational Events Where You Can Ask Questions and Get Answers from Palmetto GBAeServices and Google Authenticator ModulePatient Discharge Status Codes & Hospital Transfers ModuleeServices: Registration VideoReason Code C7010 ModuleClinical Corner: Home Health Injections ModuleeServices: COVID-19 Transition ModuleIntroduction to CERT Web Based TrainingMedicare Credit Balance Report ModuleTargeted Probe and Educate Process ModuleSave Time with eTicketMSP Basics ModulesFinance and Accounting Training ModulesExploring the Palmetto GBA Home Health & Hospice Website WebcastBilling Occurrence Code 27, Occurrence Span Code 77 and Late Recertifications ModuleeServices: Forms & Secure Messaging VideoHome Health and Hospice (HHH) Provider Outreach and Education (POE) Advisory Group Meeting Minutes: April 9, 2020HHH POE-AG CharterHome Health and Hospice (HHH) Provider Outreach and Education (POE) Advisory Group Meeting Minutes: July 9, 2020Home Health and Hospice Provider Outreach and Education Advisory Group Request for New MembershipRequest for Anticipated Payment (RAP) Changes for 2021Submitting a Request for Anticipated Payment Under the Home Health Patient-Driven Groupings ModelIncorrect Data Posted to the Common Working File (CWF)Medicare Part A East (PAE) Qualified Independent Contractor (CIC) Demo Now Available On DemandJurisdiction J and Jurisdiction M Home Infusion Therapy (HIT) for New Part B Supplier Enrollment and Billing Webinar OnDemand Viewing - Now AvailableCMS MLN Connects VideosProvider Refunds to PatientsCMS Continuing Education (CMSCE) WebsiteChecklist for Timely Filing ExtensionNeed an Answer to a Medicare Question?Reason Code C7010 Job AidAccess TPE Letters Electronically Job AidProvider Address Job AidBilling Disputes Resolution RequestsRCD Terminology ModuleMedicare Learning Network (MLN) Preventive Services Education ToolPC-ACE Pro32 Training ModulesADR Response CalculatorHospice Cap/Inpatient Day Limitation CalculatorAcronym/Terminology IndexCan I Appeal My Claim Denial? ModuleClarification of the First Level Appeal Decision LetterTips to Facilitate the Change of Ownership (CHOW) ProcessProvider Enrollment Training ModulesHome Health Agency Prospective Payment System (PPS) Claims CalculatorTimely Filing Job AidBilling Hospice Physician, Nurse Practitioner (NP) and Physician Assistant (PA) Services (Related to Terminal Diagnosis) Job AidJurisdiction M (JM) Home Health and Hospice (HHH) POE Advisory Group (POE-AG) Minutes: January 14, 2021Hospice Rate CalculatorResolution Tips for Overlapping ClaimsSite TutorialVideo EducationPart A East (PAE) Appeals Demonstration ModuleMedicare Secondary Payer (MSP) Coding ModuleEDI Enrollment Instructions Guide ModuleProvider Outreach and Education (POE) Advisory Group MembersDDE Training ModulesJurisdiction M (JM) Home Health and Hospice (HHH) Ask the Contractor (ACT) Teleconference Minutes: October 13, 2020Home Health and Hospice (HHH) Provider Outreach and Education (POE) Advisory Group Meeting Minutes: October 22, 2020Jurisdiction M (JM) Home Health and Hospice (HHH) POE Advisory Group (POE-AG) Meeting Minutes - April 15, 2021Jurisdiction M (JM) Home Health and Hospice (HHH) Ask the Contractor (ACT) Teleconference Minutes: July 14, 2020Jurisdiction M (JM) Home Health and Hospice (HHH) Ask the Contractor (ACT) Teleconference Minutes: April 13, 2021Jurisdiction M (JM) Home Health and Hospice (HHH) POE Advisory Group (POE-AG) Minutes: July 15, 2021How to Attend Webcasts via ON24Palmetto GBA eServices Webinar Series: Session 2 On DemandJurisdiction M (JM) Home Health and Hospice (HHH) Ask the Contractor (ACT) Teleconference Minutes: July 13, 2021Home Health and Hospice Data Analysis Report: Claims Submission Error and Provider Inquiry for January 1 through June 30, 2021Notice of Transfer (TOB 8XC) Billing Job AidChecklist for Timely Filing ExtensionOverlapping Claim Resolution TipsPalmetto GBA Education EventsMeet with Your MACPalmetto GBA Suspends In-Person EventsHot Topic Tuesday Teleconferences