Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.

ADR Response Calculator



ADR Calculator

If you have received an Additional Documentation Request (ADR) for one or more claims, you will have 45 days from the date of the letter to submit supporting records. If we do not receive your documentation within 46 days, your claim will be denied for lack of a response.

Our ADR Calculator can help you submit your documentation timely. Just enter the date found on your ADR letter and click 'Calculate'. The tool will tell you the last date your records can be received in our office.

If you have questions about how to read your ADR letter, please call our Provider Contact Center at 855-696-0705.

Representatives are available 8 a.m. to 5 p.m. ET, Monday through Friday

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