Provider Customer Service Center Training and Closure Dates

The Centers for Medicare & Medicaid Services (CMS) and the Railroad Retirement Board (RRB) have approved the RRB Specialty Medicare Administrative Contractor (RRB SMAC) to close up to eight hours per month for provider Customer Service Advocates (CSAs) training and/or staff development. The goal is to help CSAs improve the consistency and accuracy of their responses to provider questions; enhance their awareness and understanding of Medicare policies and issues; and facilitate CSAs’ retention of the facts of their training by increasing its frequency.

When our CSAs participate in training and developmental sessions each month, you may use our online provider portal called eServices. eServices provides claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices. Please refer to the training schedule below for specific closure dates and times. 

Please note that we will attempt to provide advance notice of any changes to the above training schedule via the website, IVR features and automatic email notices.

If you have not already done so, we encourage you to sign up for automatic email notices of updates to our website. Subscribing to this listserv is the fastest way to find out about Medicare changes that may affect you. There is no charge for the service, and we will not share your email address with others. To register, go to Email Updates on our website. 

If you have questions, please call our Provider Contact Center at 888–355–9165 and select Option 5. Customer Service Advocates are available between the hours of 8:30 a.m. to 4:30 p.m. for all time zones, with the exception of PT, which receives service from 8 a.m. to 4 p.m. PT. Our eServices portal is available 24/7 with the exception of claims, remittance, and financial data, which is available from 8 a.m. to 7 p.m. Monday through Friday. You may access eServices at www.PalmettoGBA.com/eServices.