Improve Your Experience

As provider utilization of online form submission and eDelivery of various greenmail letters increased, receiving form submission messages and greenmail letters in one portal inbox created an unorganized and inefficient workflow. To help you manage the volume of information you receive and more e...
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We streamlined the Parts A and B Redetermination Form to be one single form that can be submitted for multiple types of appeals.

We made several updates to make using and maintaining your eServices account easier. We extended the account recertification timeframe to once a year; we added a view password option that allows you to see what you type into the password field; we added Google Authenticator for browsers...
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To help you keep up with pending Medical Review Additional Documentation Requests (ADRs) and to decrease the non-response rate for ADRs, we added a homepage ADR widget section and new ADR dashboard tab. The home page widget displays the total number of ADRs pending and the number pending at more ...
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The types of clerical reopenings that can be submitted via the Part B Claim Status Reopening feature have been expanded. From the Claim Status Information screen, providers can now also use the Reopen function to revise or correct the place of service code.

• Eligibility Lookup — To increase the use on online eligibility lookups, we updated the Eligibility Inquiry page layout and expanded the search date range to be up to 24 months at a time. We also added a print button to each Eligibility Lookup subpage screen to allow you to print the sp...
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We integrated a new educational calendar feature within the websites and email updates. The calendar provides a complete list of upcoming events and includes information on dates, times, description, registration links and deadlines. There are icons that show if registration is open and that coun...
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Customer Service Representatives specialized in specific Medicare topics to provide a better customer experience due to topic knowledge-based training.

This new tool was added to assist you in determining the maximum units of service a provider can report for a specific HCPCS or CPT® code under most circumstances for a single patient on a single date of service per the National Correct Coding Initiative MUE guidelines.

We added a My Favorites navigation pane with direct links to the user’s favorite functions and a new message section to display notification of new features and enhancements.

• New Search Engine — We added a new website search engine to make your search experience more intuitive. We moved our sorting section from the right-hand to the left-hand side of the screen, revamped the sorting section to make it easier to locate the information y...
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