Events and Education

Welcome to Palmetto GBA’s Learning and Education web page.



Medicare Progress and Partnership

Register Today!

Top Events

The Provider Outreach and Education department (POE) educates providers and their staff regarding the fundamentals of the Medicare program, national and local policies, procedures, new Medicare initiatives, significant changes to the Medicare program, and issues identified through data analysis.

Palmetto GBA offers education to providers through online, teleconference, or live and in-person events.


Providers may participate in live, prescheduled webcasts where they are afforded the opportunity to interact with the instructor through a dedicated chat box within the webcast application. Live webcasts are often recorded to allow providers to listen to a playback. Other webcasts, in the Webcast Library, are pre-recorded to allow providers to view and listen to the webcast on their own schedule.

Self-Paced Computer-Based Learning 

Self-paced computer based learning sessions allow providers to use their computers to access education on specific topics. Some of the computer based training includes pre- and post-test questions to test a user’s knowledge before and after each session.

Ask-the-Contractor Teleconference (ACT) Calls

ACT calls are held at least quarterly and offer the provider community live interaction through a teleconference line to ask questions. These calls are designed to present specific topics, and providers can submit questions prior to the call using the Submit a Question for the Ask the Contractor Teleconference (ACT) form (PDF).

Live In-Person

Live, in-person education is provided from time to time, and will have specific topics based on data analysis. Some of these events are based upon speaker requests from various organizations. Note: Speaker requests received from individual providers are handled as a webcast or teleconference.

Focused Training

Focused training is offered to providers as needed by way of teleconference or webcast. Providers are encouraged to use the self-paced learning opportunities prior to requesting education. If individual education is needed, providers may complete and submit the Request an Education Session form (PDF).


Palmetto GBA also partners with a number of entities to assist in sharing important Medicare education and to host and notify the provider community of upcoming educational opportunities. For speaker requests, the Request a Speaker form (PDF) must be completed and submitted for consideration. Requestors will be contacted by a member of Palmetto GBA's Outreach and Education team to discuss the specifics and advise as to whether or not a speaker can be provided.

Events and Education Articles

Basics of Provider Level Balance (PLB) Reason Codes ModuleJurisdictions J and M Part B Ask the Contractor Teleconference: Question and Answer Time with Your Medicare Administrative Contractor - February 9, 2021Appeals Timeliness CalculatorImproving Beneficiary Care Deficits Innovation Initiative: Annual Depression Screening and Intensive Behavioral Therapy for Cardiovascular Disease (West Virginia)Medicare Part B 2021 Final Rule: Evaluation and Management Changes - IntroductionPalmetto GBA Jurisdiction J/M COVID-19 Vaccine and Monoclonal Antibody Infusion Therapy Paper Roster Billing WebinarJurisdictions J and M Medicare Part B Comprehensive Error Rate Testing (CERT) Ambulance Service Errors Webinar: March 25, 2021Educational Events Where You Can Ask Questions and Get Answers from Palmetto GBACorrect Date of Service for Specific ServiceseServices Electronic Billing for Mass Immunizers Tutorial Webinar (OnDemand)Top Medical Review Denials ModuleADR Response CalculatorMedical Review Program and Targeted Probe and Educate HandoutJJ/JM Part B Fourth Quarter Updates, Changes and Reminders Webinar: Recorded PresentationHow Can We Be of eServices To You? Encore Webcast: Recorded PresentationNew Patient Office Visits ModuleEnhanced Ambulance Prior Authorization eServices Form Webcast: Recorded PresentationChiropractic Documentation ModuleMSP Basics ModulesSatisfying an Overpayment Through Offset ModuleCataract Removal ModuleMedical Necessity of Therapeutic Exercise ModuleCare Coordination and Management Services ModulesSave Time with eTicketAmbulance Coverage for Nonemergency Transports ModuleFinance and Accounting Training ModuleseServices: Registration VideoChiropractic Basic Billing ModuleeServices: COVID-19 Transition ModuleIntroduction to CERT Web Based TrainingPart B POE-AG CharterUpdates from CGS Medicare on Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) for Suppliers Located in NC, SC, VA and WVUpdates from CGS Medicare on DMEPOS Topics for NC, SC, VA and WVPalmetto GBA Welcomes LivantaProvider Outreach and Education Advisory Group (POE-AG) Membership ListingProvider Outreach and Education (POE) Advisory Group Meeting Minutes: January 12, 2021Medicare Made EasyJurisdiction J and Jurisdiction M Home Infusion Therapy (HIT) for New Part B Supplier Enrollment and Billing Webinar OnDemand Viewing - Now AvailableCMS Continuing Education (CMSCE) WebsiteCMS MLN Connects VideosNeed an Answer to a Medicare Question?Initial Preventive Physical Examination ModuleMedicare Learning Network (MLN) Preventive Services Education ToolPC-ACE Pro32 Training ModulesTraining Modules on v5010 ReportsAcronym/Terminology IndexCMS-885O Medicare Enrollment Application ModuleRedetermination Status TooleServices Updates for Part B Providers Webinar (First Quarter)Site TutorialVideo EducationEDI Enrollment Instructions Guide ModuleeServices and Google Authenticator ModuleJurisdictions J and M Part B Ask the Contractor Teleconference: May 11, 2020, Question and AnswerJurisdictions J, M and RRB Specialty MAC Medicare Part B CERT Webinar Series: Radiology Services QJurisdictions J, M and RRB SMAC Part B Medicare Cognitive Assessment and Care Plan Services Webinar: Questions and AnswersJJ and JM Part B Surgical Debridement OnDemand WebinarMedicare Part B Jurisdictions J and M Subsequent Hospital Visits Review Webinar (OnDemand)Cognitive Assessment and Care Plan Services ModuleCervical Disc Spinal Fusion and Spinal Cord Stimulator On-Demand WebcastResolution Tips for Overlapping ClaimseServices: Forms & Secure Messaging VideoProvider Outreach and Education (POE) Advisory Group Meeting Minutes: April 13, 2021Provider Outreach and Education (POE) Advisory Group Meeting Minutes: July 13, 2021Overlapping Claim Resolution TipsHow to Attend Webcasts via ON24Palmetto GBA eServices Webinar Series: Session 2 On DemandJurisdictions J and M Part B Ask the Contractor Teleconference Questions and Answers: August 10, 2021, Electronic Data Interchange and ClaimsChecklist for Timely Filing ExtensionClosing the Gap: Left Atrial Appendage Closure ModuleJurisdiction M Part B Provider Outreach and Education Advisory Group Meeting Minutes: October 12, 2021JM Part B EDI Enrollment: Finding Forms OnlineDrugs of Abuse Testing ModuleAppeals Overview for Providers ModuleJurisdictions J and M Part B Ask the Contractor Teleconference Questions and Answers: November 9, 2021Partnering for Prevention Initiative Teleconference: December 14, 2021Ambulance Prior Authorization eServices Form (HCPCS A0427, A0429) ModuleTargeted Probe and Educate Process ModuleJurisdictions J and M, RRB Specialty MAC Medicare Part B CERT Series: Subsequent Nursing Facility Visits and Emergency Department Visits Webinar: December 15, 2021Jurisdictions J and M Part B Provider Enrollment Provider Application Reminders Webinar: December 15, 2021JJ/JM Part B Therapy Services Furnished in Whole or In Part by a Physical Therapist Assistant (PTA) or Occupational Therapy Assistant Webinar: December 16, 2021Palmetto GBA Suspends In-Person EventsPalmetto GBA Education EventsOn Demand: Jurisdiction J and M Part B Medicare Opioid WebinarJurisdictions J, M, HHH and Railroad (RRB-SMAC) Medical Review Hot Topics Webinar: Resumption of Targeted Probe and Educate: January 27, 2022Nationwide Expansion: Ambulance PAPart B Prior Authorization for Repetitive Scheduled Non-Emergent Ambulance Transport Webinar: January 12, 2022Jurisdictions J and M Part B Prior Authorization for RSNAT Webinar: January 12, 2022Meet with Your MACCPT Code Basics: Modifiers 52 and 54 ModulePhysicians/Practitioners! Are You Ordering Orthoses for Your Patients?Medicare Part B CERT Ambulance Service Errors Webinar: January 25, 2022Jurisdictions J and M Part B Lipid Panel CBR Webinar: February 22, 2022Beneficiary and Family Centered Care Quality Improvement Organization Program Webinar: January 26, 2022Hot Topic Tuesday TeleconferencesPart B Jurisdictions J and M Quarterly Updates Webinar: February 23, 2022

Last Updated: 06/10/2020