{"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3a425e","Sites":"JMB","Start Date":"11-06-2024 13:06","End Date":"11-06-2024 14:06","Content":"Palmetto GBA is currently experiencing longer than normal Medicare enrollment application processing times. We are actively working to return to our standard processing times, and we regret any inconvenience this may cause. To monitor the progress of your application, please use the Enrollment Application Status Lookup tool on our website.","URL":"https://www.palmettogba.com/internet/PCIDN.nsf/R?OpenAgent&DID=BBHQGS18&url=yes&v3=yes","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit3d5e43","Sites":"JMB","Start Date":"03-11-2024 10:47","End Date":"04-18-2024 09:47","Content":"Join us for Spring Tour 2024: Columbia, S.C. on April 2, 2024, Bessemer, Ala. on April 8, 2024, Cleveland, Tenn. on April 10, 2024, Decatur, Ga. on April 11, 2024, Charleston, W. Va. on April 16, 2024, and Richmond, Va. on April 18, 2024. ","URL":"https://palmettogba.com/palmetto/jmb.nsf/DID/SY9IONT0ZJ","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4acd35","Sites":"JMB","Start Date":"10-28-2024 13:06","End Date":"11-12-2024 13:06","Content":"Registration is now open for the Autumn Run Education Tour. ","URL":"/palmetto/jmb.nsf/DID/7CNDSGJ7KX","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4b35ae","Sites":"JJB^JMB","Start Date":"07-26-2024 12:01","End Date":"07-30-2024 23:59","Content":"If you missed our Spring Tour, join us in Columbia, S.C. on July 30, to catch up on the most recent provider education from Palmetto GBA.","URL":"https://web.cvent.com/event/93f37ecc-9d69-4a33-b62b-cbd6232d9aff/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5aba12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-19-2025 09:47","End Date":"05-19-2025 14:00","Content":"Alert - eServices Claim status currently may be unavailable. We will remove this message once the issue is resolved.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critaa1545","Sites":"JMB","Start Date":"05-27-2024 00:00","End Date":"05-28-2024 23:27","Content":"Medicare Part B providers are invited to Palmetto GBA's MayFest virtual education event Thursday May 30, 2024.","URL":"https://palmettogba.com/palmetto/jmb.nsf/DIDC/8DRB9MA2C9~Events%20and%20Education","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaa32cc","Sites":"JMA^JMB^JMHHH","Start Date":"05-14-2025 10:41","End Date":"05-16-2025 13:00","Content":"The Palmetto GBA Jurisdiction M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, May 16, 2025. During this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd332ba","Sites":"JJB^JMB","Start Date":"03-28-2025 10:48","End Date":"03-28-2025 12:05","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, March 28, 2025.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdb1eb1","Sites":"JMA^JMB^JMHHH","Start Date":"04-30-2025 14:00","End Date":"05-11-2025 14:00","Content":"Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdedbe2","Sites":"JMA^JMB^JMHHH","Start Date":"05-16-2025 13:00","End Date":"05-17-2025 00:00","Content":"Due to routine maintenance, Sage, Palmetto GBA's digital assistant, will not be available after 5:00 p.m., ET.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite3535d","Sites":"JMA^JMB^JMHHH","Start Date":"05-20-2025 10:37","End Date":"05-26-2025 17:00","Content":"The Palmetto GBA Jurisdiction M Provider Contact Center (PCC) will be closed Monday, May 26, 2025, in observance of the Memorial Day holiday. During this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

Evaluation and Management (EM)

Published 03/11/2023

Access these helpful resources for more information about evaluation and management (E/M) services.

Chronic Care Management (CCM) Services
Evaluation and Management Services Guide, CMS MLN Product
CMS guidelines for E/M services, including split and shared services — Pub. 100-04, Chapter 12, Section 30.6 (PDF)
CMS guidelines for incident-to services — Pub. 100-02, Chapter 15, Section 60 (PDF)

Palmetto GBA is in the process of updating our web education related to these services based on the CMS guidelines and will notify our provider community through the jurisdictional websites and our Email Updates messaging. Please review the articles above for full details.

Was this article helpful?

Palmetto GBA Web Chat

Sounds: On Save Transcript

Please answer the questions below. Additional fields may appear based on previous answers. Fields with a red asterisk (*) are required.

Your InformationClear

Name

E-mailPhone

1()-x

Inquiry InformationClear

How can we assist you today?

Please describe your inquiry.

Select your stateClear

State

Select your stateClear

State

Provider InformationClear

StatePTANNPI Last 5 of TIN

Patient InformationClear

Patient Name must exactly match the information submitted on the claim, including suffix if applicable.

Patient Name

MBI DOB

Appeal InformationClear

From DOS

To DOS

Last 5 of ICN Appeal DCN

Claim InformationClear

From DOS

To DOS

Total Amount Billed

Denial InformationClear

From DOS

To DOS

Total Amount Billed or Last 5 of Claim Number

Rejection InformationClear

Submitter ID

DDE InformationClear

DDE ID

Restore InformationClear

Submitter ID Receiver ID Date of File

Prior Authorization InformationClear

From DOS

To DOS

UTN

Application InformationClear

DCN / Web Track ID

POC/AP/DO Name

Product InformationClear

Manufacturer Product Name Product Number Product Description

OtherClear

Please describe your inquiry.

Additional InformationClear

Please provide any other information which may assist with your inquiry.

Are you sure you want to end your chat?

Keep Chatting Close Chat Save Transcript & Close

Improve Your Experience

Evaluation and Management (EM)

Auto Launching...

Was this article helpful?

Palmetto GBA Web Chat

Are you sure you want to end your chat?