Medicare Secondary Payer Record Updates

Published 10/02/2025

Providers, physicians and other suppliers shall no longer contact the Benefits Coordination & Recovery Center (BCRC) to create or update MSP records. A/B and DME MACs may update and create MSP records based on MSP information found on Medicare claims.

Please contact Palmetto GBA Provider Contact Center (see numbers listed below) to assist with the following situations:

  • The beneficiary is in your office or facility
  • The beneficiary is not in your office or facility
  • You have new information to report
  • You are attempting to update the record for deceased beneficiary

Provider Contact Center Numbers

  • Jurisdiction J Part A and Part B
    • 877-567-7271
       
  • Jurisdiction M Part A, Part B and Home Health and Hospice (HHH)
    • 855-696-0705
       
  • Railroad Medicare: 
    • 888-355-9165

 


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