{"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3a425e","Sites":"JMB","Start Date":"11-06-2024 13:06","End Date":"11-06-2024 14:06","Content":"Palmetto GBA is currently experiencing longer than normal Medicare enrollment application processing times. We are actively working to return to our standard processing times, and we regret any inconvenience this may cause. To monitor the progress of your application, please use the Enrollment Application Status Lookup tool on our website.","URL":"https://www.palmettogba.com/internet/PCIDN.nsf/R?OpenAgent&DID=BBHQGS18&url=yes&v3=yes","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit3d5e43","Sites":"JMB","Start Date":"03-11-2024 10:47","End Date":"04-18-2024 09:47","Content":"Join us for Spring Tour 2024: Columbia, S.C. on April 2, 2024, Bessemer, Ala. on April 8, 2024, Cleveland, Tenn. on April 10, 2024, Decatur, Ga. on April 11, 2024, Charleston, W. Va. on April 16, 2024, and Richmond, Va. on April 18, 2024. ","URL":"https://palmettogba.com/palmetto/jmb.nsf/DID/SY9IONT0ZJ","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4acd35","Sites":"JMB","Start Date":"10-28-2024 13:06","End Date":"11-12-2024 13:06","Content":"Registration is now open for the Autumn Run Education Tour. ","URL":"/palmetto/jmb.nsf/DID/7CNDSGJ7KX","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4b35ae","Sites":"JJB^JMB","Start Date":"07-26-2024 12:01","End Date":"07-30-2024 23:59","Content":"If you missed our Spring Tour, join us in Columbia, S.C. on July 30, to catch up on the most recent provider education from Palmetto GBA.","URL":"https://web.cvent.com/event/93f37ecc-9d69-4a33-b62b-cbd6232d9aff/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5aba12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-19-2025 09:47","End Date":"05-19-2025 14:00","Content":"Alert - eServices Claim status currently may be unavailable. We will remove this message once the issue is resolved.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critaa1545","Sites":"JMB","Start Date":"05-27-2024 00:00","End Date":"05-28-2024 23:27","Content":"Medicare Part B providers are invited to Palmetto GBA's MayFest virtual education event Thursday May 30, 2024.","URL":"https://palmettogba.com/palmetto/jmb.nsf/DIDC/8DRB9MA2C9~Events%20and%20Education","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaa32cc","Sites":"JMA^JMB^JMHHH","Start Date":"05-14-2025 10:41","End Date":"05-16-2025 13:00","Content":"The Palmetto GBA Jurisdiction M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, May 16, 2025. During this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd332ba","Sites":"JJB^JMB","Start Date":"03-28-2025 10:48","End Date":"03-28-2025 12:05","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, March 28, 2025.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdb1eb1","Sites":"JMA^JMB^JMHHH","Start Date":"04-30-2025 14:00","End Date":"05-11-2025 14:00","Content":"Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdedbe2","Sites":"JMA^JMB^JMHHH","Start Date":"05-16-2025 13:00","End Date":"05-17-2025 00:00","Content":"Due to routine maintenance, Sage, Palmetto GBA's digital assistant, will not be available after 5:00 p.m., ET.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite3535d","Sites":"JMA^JMB^JMHHH","Start Date":"05-20-2025 10:37","End Date":"05-26-2025 17:00","Content":"The Palmetto GBA Jurisdiction M Provider Contact Center (PCC) will be closed Monday, May 26, 2025, in observance of the Memorial Day holiday. During this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

Contact Overpayments and Recoupment

Published 02/09/2024

Self-Service

eServices

Our eServices portal allows you to submit electronic payments, request immediate offsets, download ERS forms and other forms, check cash flow at a shapshot, and check overpayment balances and activities. This information can be found on the Financial Tools tab.

Call 855-696-0705 (toll free)

Hours of operation: 8 a.m. to 4:30 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF, 304 KB), IVR User Guide (PDF, 163KB), and IVR Conversion Tool for additional guidance.

Fax Immediate Offsets to: (803) 462-2575

US Mail

Correspondence:
Palmetto GBA - JM MAC
Medicare Part B - Finance & Accounting
P.O. Box 100190
Columbia, SC 29202-3190

JMB Overnight Address:
Palmetto GBA
JM Part B Checks AG-360
2300 Springdale Dr. Bldg One
Camden, SC 29020

Submit Checks (including Voluntary Refunds and Extended Repayment Schedule Requests with a Check) to:
Palmetto GBA - JM MAC
Medicare Part B - Finance & Accounting
P.O. Box 100246
Columbia, SC 29202

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.

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Self-Service

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