Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.

Medicare Secondary Payer Record Updates

Published 02/06/2024

Providers, physicians and other suppliers shall no longer contact the Benefits Coordination & Recovery Center (BCRC) to create or update MSP records. A/B and DME MACs may update and create MSP records based on MSP information found on Medicare claims.

Please contact Palmetto GBA to assist in the following situations:

  • The beneficiary is in your office or facility
  • The beneficiary is not in your office or facility
  • You have new information to report
  • You are attempting to update the record for deceased beneficiary

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