Events and Education
The Provider Outreach and Education department (POE) educates providers and their staff regarding the fundamentals of the Medicare program, national and local policies, procedures, new Medicare initiatives, significant changes to the Medicare program, and issues identified through data analysis.
Palmetto GBA offers education to providers through online, teleconference, or live and in-person events.
Providers may participate in live, prescheduled webcasts where they are afforded the opportunity to interact with the instructor through a dedicated chat box within the webcast application. Live webcasts are often recorded to allow providers to listen to a playback. Other webcasts, in the Webcast Library, are pre-recorded to allow providers to view and listen to the webcast on their own schedule.
Self-paced computer based learning sessions allow providers to use their computers to access education on specific topics. Some of the computer based training includes pre- and post-test questions to test a user’s knowledge before and after each session.
ACT calls are held at least quarterly and offer the provider community live interaction through a teleconference line to ask questions. These calls are designed to present specific topics, and providers can submit questions prior to the call using the Submit a Question for the Ask the Contractor Teleconference (ACT) form (PDF).
Live, in-person education is provided from time to time, and will have specific topics based on data analysis. Some of these events are based upon speaker requests from various organizations. Note: Speaker requests received from individual providers are handled as a webcast or teleconference.