Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.

How to Contact EDI

Published 08/01/2023

Call the PCC EDI Helpdesk at 855-696-0705. Please follow the menu options to reach the EDI Helpdesk.

Pick a Chat

  • eChat - Once in the eServices portal, from the bottom right corner select eServices Help
  • Webchat – A popup notification asking if a provider would like to chat will appear in the bottom right corner during the hours of 8 a.m. to 4 p.m. ET Monday through Friday

Email us at Medicare.edi@palmettogba.com for general information or to report an issue. 


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