Contact Credit Balance Reporting (CMS-838)

Call 877-567-7271 (toll free)

Hours of operation: 8 a.m. to 6 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF), IVR User Guide (PDF), and IVR Conversion Tool for additional guidance.

Submit Credit Balance Reports Without Checks

Preferred Method: You can submit your Credit Balance Reports electronically using our eServices Portal under Financial Tools > Financial Forms > CMS-838 Credit Balance.

You can also submit Credit Balance Reports without checks via:

Submit Credit Balance Reports With Checks

Preferred Method: You can submit your Credit Balance Reports using our eServices Portal under Financial Tools > Financial Forms > e-Check.

You can also submit Credit Balance Reports with checks via:

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.