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{"DID":"crit13b2dd","Sites":"Railroad Beneficiaries","Start Date":"05-20-2025 10:44","End Date":"05-26-2025 17:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 26, 2025, in observance of the Memorial Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit15e54b","Sites":"Railroad Beneficiaries","Start Date":"05-03-2023 08:41","End Date":"05-09-2023 07:00","Content":"The Railroad Medicare Beneficiary Contact Center will be closed on Monday, May 8, 2023 due to a planned system transition. The Railroad Medicare IVR and MyRRMed portal will also be unavailable on this day. Service is expected to be restored to all areas on Tuesday, May 9, 2023.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit1d255b","Sites":"Railroad Beneficiaries","Start Date":"05-26-2022 12:30","End Date":"05-30-2022 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Monday, May 30, 2022, in observance of Memorial Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n"}, {"DID":"crit23d2d2","Sites":"Railroad Beneficiaries","Start Date":"11-02-2022 08:36","End Date":"11-05-2022 12:00","Content":"MyRRMed will be unavailable on Saturday, November 5, 2022, starting at 7 a.m. for planned maintenance. We expect MyRRMed to be available late morning. We apologize for any inconvenience.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crit2d1231","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit342413","Sites":"Railroad Beneficiaries","Start Date":"02-16-2024 14:18","End Date":"02-19-2024 15:00","Content":"The Palmetto GBA RRB SMAC Beneficiary Contact Center (BCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critb4aa3b","Sites":"Railroad Beneficiaries","Start Date":"12-23-2024 13:10","End Date":"12-25-2024 17:30","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas holidays.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critbc25a5","Sites":"Railroad Beneficiaries","Start Date":"01-14-2025 08:13","End Date":"01-14-2025 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, January 20, 2025, in observance of the Martin Luther King, Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critbed5e4","Sites":"Railroad Beneficiaries","Start Date":"09-01-2023 11:13","End Date":"09-04-2023 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Monday, September 4, 2023, in observance of Labor Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critc2aa52","Sites":"Railroad Beneficiaries","Start Date":"10-01-2024 10:19","End Date":"10-05-2024 10:24","Content":"Due to the effects of Hurricane Helene, calls to our beneficiary contact center may experience longer wait times than usual.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critcae2d4","Sites":"Railroad Beneficiaries","Start Date":"01-09-2024 14:38","End Date":"01-15-2024 16:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 15, 2024, in observance of the Martin Luther King Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critcbd1a4","Sites":"Railroad Beneficiaries","Start Date":"01-14-2022 10:59","End Date":"01-17-2022 17:59","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, January 17, 2022, in observance of the Martin Luther King, Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n"}, {"DID":"crite11535","Sites":"Railroad Beneficiaries","Start Date":"06-26-2024 13:13","End Date":"07-04-2024 23:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Thursday, July 4, 2024, in observance of Independence Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite35ca3","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"02-16-2024 14:21","End Date":"02-16-2024 16:30","Content":"The Palmetto GBA RRB SMAC Provider Contact Center (PCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"criteab414","Sites":"Railroad Beneficiaries","Start Date":"11-26-2024 08:38","End Date":"11-29-2024 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on November 28 and 29, 2024, in observance of the Thanksgiving holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

Contact Us

Published 03/05/2020

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Email

Email specific Railroad Medicare Part B departments to have your questions answered.

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Telephone

If you have questions about your Railroad Medicare Part B claim, you may also call our toll-free Customer Service Line at 800-833-4455, Monday through Friday from 8:30 a.m. until 7 p.m. ET. For the hearing impaired, call TTY/TDD at 877-566-3572. This line is for the hearing impaired with the appropriate dial-up service and is available Monday through Friday from 8:30 a.m. until 7 p.m. ET.

Spanish inquiries can be directed to 800-833-4455.

Outreach Information

For Railroad beneficiary outreach information, contact Gayle Patterson at (706) 855-3198

Our Address

Should you like to contact Palmetto GBA by mail, please write to:

Palmetto GBA
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999

Note: Please include your telephone number so we may contact you directly to resolve your inquiry.

You may also visit our offices located in Augusta, Georgia.

Additional Questions?

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