Contact Us
The following information applies to people with Railroad Medicare. Providers should visit the Palmetto GBA Railroad Medicare Provider website or call 888-355-9165.
Provider Contact Center: 800-833-4455
If you have questions about your Railroad Medicare Part B claims or coverage, you may also call our toll-free Beneficiary Customer Service Line at 800-833-4455, Monday through Friday from 8:30 a.m. until 7 p.m. ET.
For the hearing impaired, call TTY/TDD at 877-566-3572. This line is for the hearing impaired with the appropriate dial-up service and is available Monday through Friday from 8:30 a.m. until 7 p.m. ET.
Spanish inquiries can be directed to 800-833-4455.
Outreach Information
For Railroad Medicare beneficiary outreach and education information, contact Gayle Patterson at (706) 855-3198
Our Correspondence Address
To contact Palmetto GBA Railroad Medicare by mail, please write to:
Palmetto GBA
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999
Note: Please include your telephone number so we may contact you directly to resolve your inquiry.
You may also visit our offices located in Augusta, Georgia.
Email Us
You can use our contact form to submit general inquiries or to provide feedback on our website. In order to ensure your privacy, please do not send Protected Health Information including any of the following information to Palmetto GBA via email.
- Personal information, including Social Security numbers, which you should keep private
- Your Medicare beneficiary information, including your Medicare number, coinsurance and deductible information, dates of Medicare entitlement, copies of or information from Medicare claim forms, Medicare reports of eligibility, and Medicare Summary Notices (MSNs)
- Any claim-specific data
Please note, the Centers for Medicare & Medicaid Services (CMS) allows 45 business days to respond to written inquiries, including emails. For an immediate response to your questions, please call the Railroad Medicare Beneficiary Contact Center (BCC) at 1-800-833-4455.
Stay Connected with Railroad Medicare
Register to receive emails from Palmetto GBA about the latest Railroad Medicare news, products and services, special events and more.