Provider Transaction Account Number (PTAN), Patient's Medicare Number and Name: IVR Guide


This article will assist you in entering the Provider Transaction Account Number (PTAN), Medicare number and patient's name in the Palmetto GBA IVR.


The IVR Conversion Tool will automatically convert your PTAN, patient's Medicare number and patient's name.

Be sure to write down the conversion numbers before calling the IVR.  Keep it prominent for future IVR calls.

PTAN
Chart for alphabetic characters in PTAN. Example: If the PTAN contains the letter V, enter *83 followed by the other numeric characters.

A
B
C
D
E
F
G
H
I
J
K
L
M
*21
*22
*23
*31
*32
*33
*41
*42
*43
*51
*52
*53
*61

N
O
P
Q
R
S
T
U
V
W
X
Y
Z
*62
*63
*71
*72
*73
*74
*81
*82
*83
*91
*92
*93
*94

Medicare Number
Chart for alphabetic portion of a Medicare number. Example: If the Medicare number ends in the letter A, enter the numeric portion of the Medicare number as instructed by the IVR. When the IVR asks for the alpha character, enter *21 to represent the 'A.'

A
B
C
D
E
F
G
H
I
J
K
L
M
*21
*22
*23
*31
*32
*33
*41
*42
*43
*51
*52
*53
*61

N
O
P
Q
R
S
T
U
V
W
X
Y
Z
*62
*63
*71
*72
*73
*74
*81
*82
*83
*91
*92
*93
*94

Patient’s Name
Chart for the first six characters of the beneficiary’s last name. Example: If the patient’s last name is Smith, enter 76484.

ABC
DEF
GHI
JKL
2
3
4
5

MNO
PQRS
TUV
WXYZ
6
7
8
9




Last Updated: 03/06/2018