The Palmetto GBA Jurisdiction J Provider Contact Center (PCC) will be closed Monday, May 26, 2025, in observance of the Memorial Day holiday. Please note the webchat feature will be unavailable on this date. However, during this closure, providers can use Sage, Palmetto GBA's chat self-service tool.

ADR Response Calculator



ADR Calculator

If you have received an Additional Documentation Request (ADR) for one or more claims, you will have 45 days from the date of the letter to submit supporting records. If we do not receive your documentation within 46 days, your claim will be denied for lack of a response.

Our ADR Calculator can help you submit your documentation timely. Just enter the date found on your ADR letter and click 'Calculate'. The tool will tell you the last date your records can be received in our office.

If you have questions about how to read your ADR letter, please call our Provider Contact Center at 877-567-7271.

Representatives are available 8 a.m. to 6 p.m. ET, Monday through Friday

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