The Palmetto GBA Jurisdiction J Provider Contact Center (PCC) will be closed Monday, May 26, 2025, in observance of the Memorial Day holiday. Please note the webchat feature will be unavailable on this date. However, during this closure, providers can use Sage, Palmetto GBA's chat self-service tool.

Do You Have a Question Regarding eServices? We Can Help!

Published 04/14/2025

Palmetto GBA has dedicated representatives available to provide technical assistance and answer questions about our secure online portal, eServices. Our Provider Contact Center (PCC) representatives can be reached at 877–567–7271 (Monday – Friday, 8 a.m. to 6 p.m. ET).

To connect with an eServices representative:

  • Press/say 1 or EDI
  • Press/say 1 or eServices

Resource: JJ Call Flow Chart (PDF)


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