{"DID":"crit22e444","Sites":"JJA^JJB","Start Date":"05-14-2025 10:39","End Date":"05-16-2025 13:00","Content":"The Palmetto GBA Jurisdictions J Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, May 16, 2025. Please note the webchat feature will be unavailable at this time. However, during this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit25dbdc","Sites":"JJA^JJB","Start Date":"05-20-2025 10:36","End Date":"05-26-2025 17:00","Content":"The Palmetto GBA Jurisdiction J Provider Contact Center (PCC) will be closed Monday, May 26, 2025, in observance of the Memorial Day holiday. Please note the webchat feature will be unavailable on this date. However, during this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4b35ae","Sites":"JJB^JMB","Start Date":"07-26-2024 12:01","End Date":"07-30-2024 23:59","Content":"If you missed our Spring Tour, join us in Columbia, S.C. on July 30, to catch up on the most recent provider education from Palmetto GBA.","URL":"https://web.cvent.com/event/93f37ecc-9d69-4a33-b62b-cbd6232d9aff/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5ab3ce","Sites":"JJB","Start Date":"05-28-2024 00:00","End Date":"05-28-2024 23:27","Content":"Medicare Part B providers are invited to Palmetto GBA's MayFest virtual education event Thursday, May 30, 2024.","URL":"https://palmettogba.com/palmetto/jjb.nsf/DIDC/8DRB9MA2C9~Events%20and%20Education","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5aba12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-19-2025 09:47","End Date":"05-19-2025 14:00","Content":"Alert - eServices Claim status currently may be unavailable. We will remove this message once the issue is resolved.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit5b243c","Sites":"JJB","Start Date":"02-16-2024 13:05","End Date":"02-29-2024 08:18","Content":"Have a Medicare question and want to chat with a rep? JJ providers are invited to join us on webchat. Just select the green Chat Now button on the bottom right corner of screen! ","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5ee5b3","Sites":"JJB","Start Date":"10-14-2024 08:08","End Date":"10-16-2024 18:00","Content":"Due to an unexpected delay in system cycle processing, payments to Part B providers dated October 15, 2024, may be delayed by no more than one day. We apologize for any inconvenience this may cause.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crita3c1db","Sites":"JJB","Start Date":"10-28-2024 13:15","End Date":"11-12-2024 13:15","Content":"Registration is now open for the Autumn Run Education Tour.","URL":"/palmetto/jjb.nsf/DID/7CNDSGJ7KX","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaeb5ae","Sites":"JJB","Start Date":"03-11-2024 10:47","End Date":"04-18-2024 09:47","Content":"Join us for Spring Tour 2024: Columbia, S.C. on April 2, 2024, Bessemer, Ala. on April 8, 2024, Cleveland, Tenn. on April 10, 2024, Decatur, Ga. on April 11, 2024, Charleston, W. Va. on April 16, 2024, and Richmond, Va. on April 18, 2024. ","URL":"https://palmettogba.com/palmetto/jjb.nsf/DID/SY9IONT0ZJ","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critb22ced","Sites":"JJB","Start Date":"11-06-2024 13:34","End Date":"11-06-2024 14:15","Content":"Palmetto GBA is currently experiencing longer than normal Medicare enrollment application processing times. We are actively working to return to our standard processing times, and we regret any inconvenience this may cause. To monitor the progress of your application, please use the Enrollment Application Status Lookup tool on our website.","URL":"https://www.palmettogba.com/internet/PCIDN.nsf/R?OpenAgent&DID=BBHQEN88&url=yes","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critd332ba","Sites":"JJB^JMB","Start Date":"03-28-2025 10:48","End Date":"03-28-2025 12:05","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, March 28, 2025.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite15b33","Sites":"JJA^JJB","Start Date":"05-16-2025 13:00","End Date":"05-17-2025 08:00","Content":"Due to routine maintenance, Palmetto GBA Chat and Sage, the digital assistant, will not be available after 5:00 p.m., ET.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

Do You Have a Question Regarding eServices? We Can Help!

Published 04/14/2025

Palmetto GBA has dedicated representatives available to provide technical assistance and answer questions about our secure online portal, eServices. Our Provider Contact Center (PCC) representatives can be reached at 877–567–7271 (Monday – Friday, 8 a.m. to 6 p.m. ET).

To connect with an eServices representative:

Press/say 1 or EDI
Press/say 1 or eServices

Resource: JJ Call Flow Chart (PDF)

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