2025 Provider Contact Center Training and Holiday Closure Schedule
The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.
You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices.
Listed below are 2025 training and holiday closure dates and times.
| Date | PCC/Office Closed |
|---|---|
|
May 26, 2025 |
Office closed/Memorial Day |
|
June 6, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
June 19, 2025 |
Office closed/Juneteenth |
|
June 27, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
July 4, 2025 |
Office closed/Independence Day |
|
July 11, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
July 25, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
August 8, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
August 22, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
September 1, 2025 |
Office closed/Labor Day |
|
September 12, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
September 26, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
October 13, 2025 |
Office closed/Columbus Day |
|
October 24, 2025 |
8-hour Training |
|
November 11, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
November 21, 2025 |
PCC closed 8 a.m. to 12 p.m. ET |
|
November 27, 2025 |
Office closed/Thanksgiving |
|
November 28, 2025 |
Office closed/Thanksgiving |
|
December 12, 2025 |
8-hour Training |
|
December 24, 2025 |
Office closed/Christmas Eve |
|
December 25, 2025 |
Office closed/Christmas Day |