{"DID":"crit13ddca","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"01-17-2025 10:44","End Date":"01-17-2025 12:15","Content":"Palmetto GBA's online chat will be unavailable today between 12:00 pm and 12:15 pm EST. We will remove this banner once service has been restored.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit21b2a2","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"01-29-2025 16:30","End Date":"02-01-2025 16:30","Content":"Our Call Center wait times are longer than expected due to high call volume. Please note, claim status is available through the IVR, eServices portal or by chatting with us.","URL":"","Target":null,"Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crit2cab1b","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"12-11-2024 12:04","End Date":"12-13-2024 16:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for an eight-hour training on Friday, December 13, 2024. Please note that the webchat feature will be unavailable at this time.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4b35ae","Sites":"JJB^JMB","Start Date":"07-26-2024 12:01","End Date":"07-30-2024 23:59","Content":"If you missed our Spring Tour, join us in Columbia, S.C. on July 30, to catch up on the most recent provider education from Palmetto GBA.","URL":"https://web.cvent.com/event/93f37ecc-9d69-4a33-b62b-cbd6232d9aff/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5ab3ce","Sites":"JJB","Start Date":"05-28-2024 00:00","End Date":"05-28-2024 23:27","Content":"Medicare Part B providers are invited to Palmetto GBA's MayFest virtual education event Thursday, May 30, 2024.","URL":"https://palmettogba.com/palmetto/jjb.nsf/DIDC/8DRB9MA2C9~Events%20and%20Education","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5b243c","Sites":"JJB","Start Date":"02-16-2024 13:05","End Date":"02-29-2024 08:18","Content":"Have a Medicare question and want to chat with a rep? JJ providers are invited to join us on webchat. Just select the green Chat Now button on the bottom right corner of screen! ","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5ee5b3","Sites":"JJB","Start Date":"10-14-2024 08:08","End Date":"10-16-2024 18:00","Content":"Due to an unexpected delay in system cycle processing, payments to Part B providers dated October 15, 2024, may be delayed by no more than one day. We apologize for any inconvenience this may cause.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crita3c1db","Sites":"JJB","Start Date":"10-28-2024 13:15","End Date":"11-12-2024 13:15","Content":"Registration is now open for the Autumn Run Education Tour.","URL":"/palmetto/jjb.nsf/DID/7CNDSGJ7KX","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaeb1b1","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"02-25-2025 09:52","End Date":"02-28-2025 12:55","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, February 28, 2025. Please note that the webchat feature will be unavailable at this time.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaeb5ae","Sites":"JJB","Start Date":"03-11-2024 10:47","End Date":"04-18-2024 09:47","Content":"Join us for Spring Tour 2024: Columbia, S.C. on April 2, 2024, Bessemer, Ala. on April 8, 2024, Cleveland, Tenn. on April 10, 2024, Decatur, Ga. on April 11, 2024, Charleston, W. Va. on April 16, 2024, and Richmond, Va. on April 18, 2024. ","URL":"https://palmettogba.com/palmetto/jjb.nsf/DID/SY9IONT0ZJ","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critb22ced","Sites":"JJB","Start Date":"11-06-2024 13:34","End Date":"11-06-2024 14:15","Content":"Palmetto GBA is currently experiencing longer than normal Medicare enrollment application processing times. We are actively working to return to our standard processing times, and we regret any inconvenience this may cause. To monitor the progress of your application, please use the Enrollment Application Status Lookup tool on our website.","URL":"https://www.palmettogba.com/internet/PCIDN.nsf/R?OpenAgent&DID=BBHQEN88&url=yes","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critb315ca","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"12-20-2024 15:59","End Date":"12-25-2024 18:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas holidays.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critc4424a","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"01-08-2025 11:35","End Date":"01-10-2025 08:00","Content":"Thursday, January 9, 2025, has been declared as day of mourning in the loss of President James Earl Carter, Jr. As a result, no Medicare payments will be issued for Thursday, January 9, 2025. Payments will resume Friday, January 10, 2025.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critc5c3e3","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"02-12-2025 16:09","End Date":"02-14-2025 12:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, February 14, 2025. Please note that the webchat feature will be unavailable at this time.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd2a2d5","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"11-25-2024 09:56","End Date":"11-29-2024 18:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed Thursday, November 28, 2024, and Friday, November 29, 2024, in observance of the Thanksgiving holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd33e12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"02-20-2025 16:51","End Date":"02-24-2025 08:00","Content":"Due to scheduled maintenance, the eServices portal will be unavailable on Sunday, 2/23/25, from 10:00AM ET to 10:00PM ET.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critd5a3b2","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"12-26-2024 08:32","End Date":"01-01-2025 17:30","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed Wednesday, January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"criteb5522","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"01-14-2025 08:14","End Date":"01-20-2025 19:00","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed on Monday, January 20, 2025, in observance of the Martin Luther King, Jr. Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}

CMS: Disable Beneficiary Eligibility Information from MAC Interactive Voice Response Systems

Published 02/14/2025

To safeguard beneficiaries from Medicare fraud, the Centers for Medicare & Medicaid Services (CMS) has issued Change Request (CR) 13754 (PDF), instructing Medicare Administrative Contractors (MACs) to disable beneficiary eligibility information from their Interactive Voice Response (IVR) systems by March 31, 2025.

Palmetto GBA has removed this feature effective January 31, 2025, at 7 p.m. ET. This means eligibility information is no longer accessible via the IVR.

This pilot program involves most MACs, including Palmetto GBA.

Medicare providers and suppliers will need to verify beneficiary eligibility using the following online tools and services:

MAC secure online provider portal
Billing agencies, clearinghouses, or software vendors

CMS: Disable Beneficiary Eligibility Information from MAC Interactive Voice Response Systems

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