Beneficiary Customer Service Center Hours of Operation and Closure Dates
The Railroad Medicare Beneficiary Contact Center is open Monday through Friday from 8:30 a.m. to 7 p.m. E.T. You can reach the Contact Center toll-free at 800–833–4455. Our TTY/TDD phone line, 877–566–3572, is available for the hearing impaired with the appropriate dial-up service during the same hours customer service representatives are available.
The Beneficiary Contact Center (BCC) will be closed for the following holidays:
|
Date |
Phones Closed |
|---|---|
| January 15, 2024 | Office closed / Martin Luther King Jr. Day |
| May 27, 2024 | Office closed / Memorial Day |
| July 4, 2024 | Office closed / Independence Day |
| September 2, 2024 | Office closed / Labor Day |
| November 28, 2024 | Office closed / Thanksgiving |
| November 29, 2024 | Office closed / Day After Thanksgiving |
| December 24, 2024 | Office closed / Christmas Eve |
| December 25, 2024 | Office closed / Christmas Day |
If you have not already done so, we encourage you to sign up for automatic email notices of updates to our website. Subscribing to our email updates is the fastest way to find out about Medicare changes that may affect you. There is no charge for the service, and we will not share your email address with others. To register, go to Email Updates on our website.