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Appeals and Redeterminations
Beneficiary Customer Service Center
Claims
Electronic Data Interchange (EDI)
eServices
General Inquiries
Financial Correspondence
Fraud
Freedom of Information Act (FOIA) Request
Medical Affairs
Medicare Review
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
Provider Enrollment
Provider Outreach and Education (POE)
Review Contractor
Additional Questions
Feedback to the CMS
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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Part A/B Medicare Administrative Contractor.
Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.
Provider Outreach and Education
For education, please fill out the Provider Outreach and Education Request form.
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Department
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Mailing Address
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U.S. Mail For Fed Ex/UPS/Certified Mail |
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| Beneficiary Customer Service Center |
1–800–Medicare (1–800–633–4227) Visit the Medicare website at www.medicare.gov. |
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claims
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U.S. Mail
Palmetto GBA
Mail Code: AG-600
P.O. Box 100190 Columbia, SC 29202-3190
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| eServices |
Provider Contact Center: 855–696–0705 Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC. Call Flowchart (PDF, 304 KB) Email |
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U.S. Mail
Palmetto GBA
Mail Code: GM-215 P.O. Box 100190 Columbia, SC 29202-3190 Fax: (803) 699–3582
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U.S. Mail
Palmetto GBA – Part B Finance & Accounting PO Box 100246 Columbia, SC 29202 |
Use eServices to:
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| Fraud (to report suspected fraud) |
U.S. Mail |
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| U.S. Mail
Palmetto GBA
FOIA Coordinator AG-840 P.O. Box 100190 Columbia, SC 29202-3190 Email: FOIA@PalmettoGBA.com
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| Medical Affairs |
U.S. Mail Send emails to B.Policy@palmettogba.com |
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| Medical Review |
U.S. Mail |
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For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855–798–2627 (TTY/TDD at 855–797–2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays. Mailing addresses are available on the CMS website. Reviews and Correspondence
Palmetto GBA
KA-100 P.O. Box 100238 Columbia, SC 29202-3238 |
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| Provider Contact Center (PCC) |
Provider Contact Center: 855–696–0705 Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC. Call Flowchart (PDF, 304 KB) Email |
The PCC responds to issues related to claims, billing, eligibility, provider education and other provider issues. Telephone Corrections |
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U.S. Mail
Palmetto GBA
Mail Code: AG-310 P.O. Box 100190 Columbia, SC 29202-3190 Fed Ex/UPS/Overnight Courier Palmetto GBA Mail Code: AG-310 2300 Springdale Drive Building One Camden, SC 29020-1728 |
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| Provider Outreach and Education (POE) |
U.S. Mail For education, please complete the education Request Form. To access this documents, go to the forms web page. |
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Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).
Still have additional questions?
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Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:
Attn: POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth St. SW, STE 4T20
Atlanta, GA 30303-8909
Email: OPOLE_IFM_ATL_Inq@cms.hhs.gov
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