2022 Provider Contact Center Training and Holiday Closure Schedule


The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.

You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices.

Listed below are training and holiday closure dates and times.

Date

PCC/Office Closed

December 31, 2021

Office closed/New Year’s Day

January 7, 2022

PCC closed 8 a.m. to 12 p.m.

January 17, 2022

Office closed/Martin Luther King Jr.’s Birthday

January 28, 2022

PCC closed 8 a.m. to 12 p.m.

February 21, 2022

8-hour Training – President’s Day

March 11, 2022

PCC closed 8 a.m. to 12 p.m.

March 25, 2022

PCC closed 8 a.m. to 12 p.m.

April 15, 2022

8-hour training – Good Friday

May 6, 2022

PCC closed 8 a.m. to 12 p.m.

May 20, 2022

PCC closed 8 a.m. to 12 p.m.

May 30, 2022

Office closed/Memorial Day

June 10, 2022

PCC closed 8 a.m. to 12 p.m.

June 24, 2022

PCC closed 8 a.m. to 12 p.m.

July 4, 2022

Office closed/Independence Day

July 15, 2022

PCC closed 8 a.m. to 12 p.m.

July 29, 2022

PCC closed 8 a.m. to 12 p.m.

August 12, 2022

PCC closed 8 a.m. to 12 p.m.

August 26, 2022

PCC closed 8 a.m. to 12 p.m.

September 5, 2022

Office closed/Labor Day

September 16, 2022

PCC closed 8 a.m. to 12 p.m.

September 30, 2022

PCC closed 8 a.m. to 12 p.m.

October 10, 2022

8-hour training – Columbus Day

November 11, 2022

8-hour training – Veteran’s Day

November 24, 2022

Office closed/Thanksgiving

November 25, 2022

Office closed/Thanksgiving

December 2, 2022

PCC closed 8 a.m. to 12 p.m.

December 16, 2022

PCC closed 8 a.m. to 12 p.m.

December 23, 2022

Office closed/Christmas Eve

December 26, 2022

Office closed/Christmas Day





Last Updated: 04/28/2021