2021 Provider Contact Center Training and Holiday Closure Schedule


The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.

You may use eServices, our online provider portal, to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices.

Listed below are training and holiday closure dates and times.

Date
PCC/Office Closed
August 13, 2021
PCC closed 8 a.m. to 12 p.m. ET
August 27, 2021
PCC closed 8 a.m. to 12 p.m. ET
September 6, 2021
Office closed for Labor Day
September 17, 2021
PCC closed 8 a.m. to 12 p.m. ET
October 11, 2021
8-hour training – Columbus Day
November 11, 2021
8-hour training – Veterans Day
November 25, 2021
Office closed for Thanksgiving Day
November 26, 2021
Office closed for Day After Thanksgiving
December 10, 2021
PCC closed 8 a.m. to 12 p.m. ET
December 23, 2021
Office closed for Christmas Eve
December 24, 2021
Office closed for Christmas Day
December 31, 2021
Office closed for New Year’s Day




Last Updated: 08/03/2021